Data Privacy

Franc is committed to protecting your personal information and complying with South Africa's data protection laws, including POPIA. We collect only the information needed to verify your identity, keep your account secure, and provide our services. Your data is stored safely, shared only with trusted providers when necessary, and handled responsibly at all times.

We collect the personal information we need to verify your identity, keep your account safe, and provide our services. This includes details like your name, ID or passport information, proof of residence, contact details, banking information, and any documents or photos you upload. We only use this information for the purpose it was collected.

We take reasonable technical and organisational steps to protect your information from loss, misuse, or unauthorised access. You are responsible for keeping your login details and device secure.

We only share your personal information with trusted third-party providers who help us deliver or improve our services (for example, identity verification or payment processing). They are not allowed to use your information for anything else. We may also share information if required by law to protect Franc or its users, or if you give us permission.

We may use cookies or similar technologies to understand how people use the app to improve your experience.

Please keep your information up to date so we can provide accurate support. Anything you share on public areas of the app can be seen by others.

If you have any privacy-related questions, you can contact us at: info@franc.app or help@franc.app